RETURNS AND EXCHANGES

All products may be returned within 2 days from the delivery date in their original condition and packaging. Note that the refunded amount will be credited to your account, subject to your bank’s policy.

WE DO NOT ACCEPT EXCHANGES OR RETURNS IN THE FOLLOWING CASES:

•If the garments have been damaged by misuse or negligence (exposure to chemical products, a lot of heat, sharp objects, etc.)

•If the garment are on sales, shows any signs of use, bad smell, sweating, makeup, etc.

•For poor washing or a different wash than the one that the garment requires.

If you need to make an exchange or return, simply contact us using the following methods:

Email: Write to us at genuina_@outlook.com Make sure to upload a photo or video, include your name on the order, order number or ID, and the carrier's tracking number.

All products may be returned within 2 days from the delivery date in their original condition and packaging. Note that the refunded amount will be credited to your account, subject to your bank’s policy.

WE DO NOT ACCEPT EXCHANGES OR RETURNS IN THE FOLLOWING CASES:

Email: Write to us at genuina_@outlook.com Make sure to upload a photo or video, include your name on the order, order number or ID, and the carrier's tracking number.

WhatsApp: You can also send us a message at +1 (223) 234-6224